• Our Office

  • 100 / M Kachehri Road, Lodhran

Service Details

CorixTech > L1 & L2 Technical Support
L1 & L2 Technical Support

Reliable Technical Support that Keeps Your Business Running

At CorixTech, our L1 and L2 technical support teams deliver prompt, professional help for your IT systems, software, and user issues. From first-touch troubleshooting to more advanced diagnostics, we ensure your customers and internal teams stay productive and frustration-free.

What We Offer

  • L1 (Level 1) Support:
    Basic troubleshooting, ticket management, software assistance, password resets, and general inquiries.

  • L2 (Level 2) Support:
    Technical issue resolution, escalated software/hardware support, system diagnostics, and backend configuration.

  • Multi-channel Support (Email, Phone, Chat, Remote Access)

  • 24/7 Availability or Custom Shift Coverage

  • Ticketing System Integration & SLA Tracking

  • Knowledge Base & Documentation Support

Our Proven Process

  1. Onboarding & Knowledge Transfer
    We learn your systems, tools, and expectations to provide tailored support.
  2. Live Support & Ticket Handling
    L1 agents manage and resolve basic issues; complex tickets are escalated to our skilled L2 technicians.
  3. Performance & Reporting
    Ongoing analysis of ticket volumes, resolution time, and customer satisfaction to refine support operations.

Our Vision

Support isn’t just about solving problems, it’s about creating seamless experiences. Our goal is to minimize downtime, maximize efficiency, and ensure every user feels heard and helped.

Let’s Talk

Good tech support fixes issues. Great tech support builds trust. We aim for both.

Fast responses. Fewer escalations. Happier users.

Your first line of defense, and your second layer of confidence.

Support backed by systems, not guesswork.

We don’t just solve tickets, we solve people’s problems.